FAQ
Why should I choose Ryan London products?
Ryan London specializes in premium, handcrafted leather accessories that combine timeless design, durability, and functionality. Each product is made with vegetable-tanned leather and full-grain leather, ensuring long-lasting quality.
Ryan London specializes in premium, handcrafted leather accessories that combine timeless design, durability, and functionality. Each product is made with vegetable-tanned leather and full-grain leather, ensuring long-lasting quality.
- Thoughtfully Designed in London: All items are designed in our London studio.
- Premium Italian Leather: We source our materials from trusted Italian tanneries with over 10 years of partnership.
- Thoughtful Design: Our products are minimalist, functional, and available in unique color combinations, including orange, navy blue, and avocado green.
Our dedication to craftsmanship ensures every accessory — from iPhone cases to MacBook sleeves — meets the highest quality standards.
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What materials are used in Ryan London products?
At Ryan London, we use only premium materials to ensure durability and elegance:
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What materials are used in Ryan London products?
At Ryan London, we use only premium materials to ensure durability and elegance:
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Vegetable-Tanned Leather:
- Environmentally friendly and naturally tanned.
- Ages beautifully, developing a unique patina over time.
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Full-Grain Leather:
- The most durable and natural part of the leather.
- Maintains natural markings for a premium, authentic look.
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Wool Felt:
- A soft, durable material ideal for lining our MacBook and iPad sleeves.
Our materials are sustainably sourced, ensuring both quality and environmental responsibility.
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How do I care for and maintain Ryan London leather products?
Proper care will extend the life of your leather accessories:
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How do I care for and maintain Ryan London leather products?
Proper care will extend the life of your leather accessories:
- Clean regularly: Use a soft, dry cloth to wipe away dust. For deeper cleaning, slightly dampen the cloth with cold water (and remove excessive water if the cloth is too wet).
- Condition the leather: Apply a high-quality leather conditioner every 3-6 months to keep the leather supple and prevent cracking.
- Store properly: Avoid prolonged exposure to direct sunlight, humidity, or sharp objects. Store in a dust bag when not in use.
Tip: Avoid using harsh chemicals or abrasive tools, as these can damage the leather.
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Do Ryan London products come with a warranty?
Yes! All Ryan London products include a one-year warranty from the date of purchase.
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Do Ryan London products come with a warranty?
Yes! All Ryan London products include a one-year warranty from the date of purchase.
- The warranty covers manufacturing defects but does not include damage caused by misuse, neglect (eg. drop damages), or accidents.
- If a defect occurs, email us at info@ryanlondon.com with your order number, a description of the issue, and relevant photographs.
- If approved, we will repair, replace, or refund the item at our discretion.
Our goal is to ensure you are completely satisfied with your purchase.
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What types of products do you offer?
Our collection includes a wide range of leather accessories:
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What types of products do you offer?
Our collection includes a wide range of leather accessories:
- iPhone Sleeves: Available for all recent iPhone models, including MagSafe-compatible cases.
- MacBook Sleeves: Handcrafted with wool felt lining for additional protection.
- iPad Cases: Sleek and durable designs for all iPad models.
- Wallets & Cardholders: Slim and functional leather wallets for everyday use.
- AirPods Cases: Protect your AirPods with our premium leather covers.
- Leather Dog Accessories: Including collars, leashes, and poop bag holders.
- Bags: Minimalist crossbody totes, backpacks, and travel-friendly designs.
- Desk Accessories: Catch-all trays, notebook covers, and pencil cases.
Explore the full collection here.
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How long does shipping take, and do you ship internationally?
Yes, we ship globally! Here are the estimated delivery times:
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How long does shipping take, and do you ship internationally?
Yes, we ship globally! Here are the estimated delivery times:
- UK: 2-4 business days.
- Europe: 4-7 business days.
- USA & Canada: 5-10 business days.
- Rest of the World: 7-14 business days.
Shipping times may vary based on destination and customs processing. All orders come with a tracking number, provided via email once the order is shipped. Certain destination might take up to 25 business days for delivery.
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What is your return and exchange policy?
We offer a 14-day return policy on all products. To qualify:
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What is your return and exchange policy?
We offer a 14-day return policy on all products. To qualify:
- Items must be unused and in original condition.
- Return shipping costs are the responsibility of the customer unless the item is defective.
If your product is damaged or defective, we will offer a free exchange or full refund. For detailed instructions, visit our Return Policy.
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Can I track my order?
Yes! Once your order is shipped, you will receive an email with a tracking number and instructions on how to monitor your delivery. You can track the package via the shipping provider’s website.
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Are there any taxes or customs fees on international orders?
Orders shipped outside the UK may be subject to import duties, taxes, or VAT, depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
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How can I contact Ryan London customer support?
We’re happy to help with any questions or concerns:
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Can I track my order?
Yes! Once your order is shipped, you will receive an email with a tracking number and instructions on how to monitor your delivery. You can track the package via the shipping provider’s website.
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Are there any taxes or customs fees on international orders?
Orders shipped outside the UK may be subject to import duties, taxes, or VAT, depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
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How can I contact Ryan London customer support?
We’re happy to help with any questions or concerns:
- Email: info@ryanlondon.com
- Business Hours: Monday - Friday, 9:00 AM to 4:00 PM (GMT)
We aim to respond to all inquiries within 24 hours.
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Do you offer gift options or customization?
Yes, we offer personalization services for many products. Personalization options include:
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Do you offer gift options or customization?
Yes, we offer personalization services for many products. Personalization options include:
Monogramming: Add initials to wallets, cases, and more.
Customized items make the perfect gift for birthdays, holidays, or special occasions.
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How are Ryan London products sustainable?
Sustainability is core to Ryan London’s values:
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How are Ryan London products sustainable?
Sustainability is core to Ryan London’s values:
- All materials are sourced responsibly from tanneries adhering to environmental standards.
- Our handcrafted production process minimizes waste and supports slow fashion practices.
We strive to create products that are durable, recyclable, and timeless, reducing the need for frequent replacements.
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Can I purchase Ryan London products in stores?
Currently, Ryan London products are available exclusively online through our official website: ryanlondon.com. This allows us to maintain premium quality and offer a seamless shopping experience.
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Can I purchase Ryan London products in stores?
Currently, Ryan London products are available exclusively online through our official website: ryanlondon.com. This allows us to maintain premium quality and offer a seamless shopping experience.