FAQ

Why should I choose Ryan London products?
Ryan London specializes in premium, handcrafted leather accessories that combine timeless design, durability, and functionality. Each product is made with vegetable-tanned leather and full-grain leather, ensuring long-lasting quality.
  • Thoughtfully Designed in London: All items are designed in our London studio.
  • Premium Italian Leather: We source our materials from trusted Italian tanneries with over 10 years of partnership.
  • Thoughtful Design: Our products are minimalist, functional, and available in unique color combinations, including orange, navy blue, and avocado green.
Our dedication to craftsmanship ensures every accessory — from iPhone cases to MacBook sleeves — meets the highest quality standards.
______________________________________________________________________________________________

What materials are used in Ryan London products?
At Ryan London, we use only premium materials to ensure durability and elegance:
  1. Vegetable-Tanned Leather:
    • Environmentally friendly and naturally tanned.
    • Ages beautifully, developing a unique patina over time.
  2. Full-Grain Leather:
    • The most durable and natural part of the leather.
    • Maintains natural markings for a premium, authentic look.
  3. Wool Felt:
    • A soft, durable material ideal for lining our MacBook and iPad sleeves.
Our materials are sustainably sourced, ensuring both quality and environmental responsibility.
______________________________________________________________________________________________
 
How do I care for and maintain Ryan London leather products?
Proper care will extend the life of your leather accessories:
  1. Clean regularly: Use a soft, dry cloth to wipe away dust. For deeper cleaning, slightly dampen the cloth with cold water (and remove excessive water if the cloth is too wet).
  2. Condition the leather: Apply a high-quality leather conditioner every 3-6 months to keep the leather supple and prevent cracking.
  3. Store properly: Avoid prolonged exposure to direct sunlight, humidity, or sharp objects. Store in a dust bag when not in use.
Tip: Avoid using harsh chemicals or abrasive tools, as these can damage the leather.
______________________________________________________________________________________________
 
Do Ryan London products come with a warranty?
Yes! All Ryan London products include a one-year warranty from the date of purchase.
  • The warranty covers manufacturing defects but does not include damage caused by misuse, neglect (eg. drop damages), or accidents.
  • If a defect occurs, email us at info@ryanlondon.com with your order number, a description of the issue, and relevant photographs.
  • If approved, we will repair, replace, or refund the item at our discretion.
Our goal is to ensure you are completely satisfied with your purchase.
______________________________________________________________________________________________
 
What types of products do you offer?
Our collection includes a wide range of leather accessories:
  • iPhone Sleeves: Available for all recent iPhone models, including MagSafe-compatible cases.
  • MacBook Sleeves: Handcrafted with wool felt lining for additional protection.
  • iPad Cases: Sleek and durable designs for all iPad models.
  • Wallets & Cardholders: Slim and functional leather wallets for everyday use.
  • AirPods Cases: Protect your AirPods with our premium leather covers.
  • Leather Dog Accessories: Including collars, leashes, and poop bag holders.
  • Bags: Minimalist crossbody totes, backpacks, and travel-friendly designs.
  • Desk Accessories: Catch-all trays, notebook covers, and pencil cases.
Explore the full collection here.
______________________________________________________________________________________________
 
How long does shipping take, and do you ship internationally?
Yes, we ship globally! Here are the estimated delivery times:
  • UK: 2-4 business days.
  • Europe: 4-7 business days.
  • USA & Canada: 5-10 business days.
  • Rest of the World: 7-14 business days.
Shipping times may vary based on destination and customs processing. All orders come with a tracking number, provided via email once the order is shipped. Certain destination might take up to 25 business days for delivery.
______________________________________________________________________________________________
 
What is your return and exchange policy?
We offer a 14-day return policy on all products. To qualify:
  • Items must be unused and in original condition.
  • Return shipping costs are the responsibility of the customer unless the item is defective.
If your product is damaged or defective, we will offer a free exchange or full refund. For detailed instructions, visit our Return Policy.
______________________________________________________________________________________________
 
Can I track my order?
Yes! Once your order is shipped, you will receive an email with a tracking number and instructions on how to monitor your delivery. You can track the package via the shipping provider’s website.
______________________________________________________________________________________________
 
Are there any taxes or customs fees on international orders?
Orders shipped outside the UK may be subject to import duties, taxes, or VAT, depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost.
______________________________________________________________________________________________
 
How can I contact Ryan London customer support?
We’re happy to help with any questions or concerns:
We aim to respond to all inquiries within 24 hours.
______________________________________________________________________________________________
 
Do you offer gift options or customization?
Yes, we offer personalization services for many products. Personalization options include:

Monogramming: Add initials to wallets, cases, and more.

Customized items make the perfect gift for birthdays, holidays, or special occasions.
______________________________________________________________________________________________
 
How are Ryan London products sustainable?
Sustainability is core to Ryan London’s values:
  • All materials are sourced responsibly from tanneries adhering to environmental standards.
  • Our handcrafted production process minimizes waste and supports slow fashion practices.
We strive to create products that are durable, recyclable, and timeless, reducing the need for frequent replacements.
______________________________________________________________________________________________
 
Can I purchase Ryan London products in stores?
Currently, Ryan London products are available exclusively online through our official website: ryanlondon.com. This allows us to maintain premium quality and offer a seamless shopping experience.

Crafting timeless leather goods for the modern world

At Ryan London, we don’t just make leather accessories—
we create products that are meant to last, both in style and durability.
In a world of fast fashion and throwaway trends, we focus on timeless design, premium craftsmanship, and everyday practicality.
It all started in 2013, when Ryan handcrafted his first iPhone case from an old leather bag. What began as a simple idea has grown into a global brand built on 
quality, design, and authenticity.

Designed in London – Built to Last

Our philosophy is simple: great design stands the test of time.
Every Ryan London product is thoughtfully designed in London, ensuring a perfect balance of elegance, durability, and everyday practicality—so it looks just as good years from now as it does today.
From wallets and iPhone cases to MacBook sleeves, every Ryan London product isdesigned with a balance of elegance and everyday usability. We care about smart details, premium materials, and practicality—so you don’t have to choose between style and function.

Premium Materials, Ethical Craftsmanship

Our Signature leather is known for its softness, durability, and rich texture.
By cutting out middlemen, we ensure fair pricing without compromising on quality.
We believe that true luxury isn’t about flashy branding—it’s about how a product feels in your hands, how it wears over time, and how effortlessly it fits into yourlifestyle.

Always Evolving – Inspired by You

We don’t just make products—we make products for you. That’s why we listen.
We regularly send out surveys, read through customer feedback, and analyze reviews to understand what you need.
We also work closely with tech experts and product reviewers,
sending out our newest designs for hands-ontesting. This not only helps us improve our collections, but also ensures that we create products that real people actually love using.

Shifting Focus: Growing with You

Ryan London started with premium leather accessories—but we’re always evolving. As technology becomes an even bigger part of daily life, we’ve expanded our focus to premium leather accessories designed specifically for tech devices, including iPhone cases, MacBook sleeves, and Apple Watch straps. Why? Because that’s what you’ve asked for. We’ve seen the demand for high-quality accessories that complement everyday devices, and we’re here to deliver.
Our commitment remains the same: timeless, well-crafted leather pieces that fit seamlessly into your life.


More Than a Brand – A Community

Ryan London isn’t just a brand—it’s a growing community of people who appreciate quality, craftsmanship, and thoughtful design.
Every product we create is shaped by the people who use it. Your feedback, your ideas, and your needs push us forward. And as we continue to grow, one thing
stays the same: our commitment to creating leather goods that last.

Designed in London. Made to last.