Covid-19 Update

Updated: 12th Apr. 2021 09:11

RoyalMail Update:
We have been told by the collection staff that at the main depo is still overloaded with parcels as well as the packages not being scanned (therefore it won't update on the tracking website only later as it moves further in their system). The number of drivers in delivery vans are also reduced as it is impossible to socially distance two person in a van adding more pressure on the delivery system. We are experiencing a few days delays with about 20% of the packages sent. It also depends on the area and the situation your area as well. 

Lockdown 12th of April
Due to the measures against the spread of the coronavirus (COVID-19), we now able to open our store on the 12th of April.
We still encourage our customers to order online. We can deliver with fast turnaround times as well as offer click and collect from the shop.

We care about the health and safety of our community in which we operate. Safety is our priority, when you come and visit us keep distance and wear mask. 

Please support us by shopping online as our web store remains open around the clock with an increased support system to better serve you during these difficult times.

Additionally, our delivery partners Royal Mail and DHL confirmed their continued service. Please rest assured your deliveries will continue without major disruption.

Our fantastic team has put steps in place to make sure your goods get to you on time, every time. 

We are focused on servicing our valued customers and here are just some of the measures we have implemented:

1. We wear masks to commute and limit the staff number to the minimum on site.

2. We offer click and collect.

3. We ask staff to sanitise their hands at the sanitising station provided at the entrance. 

4. We quarantine incoming materials.

5. Royal Mail & DHL, our delivery partners, have confirmed that collections and deliveries will continue as normal and they are aiming to reduce disruption and delivery on time.

6. We have now arranged collection of post and shipments which reduces our exposure by avoiding queuing at the Post Office.

7. All non-operational team members are working from home and we have put in place an extensive training programme and monitoring procedures for all on-site staff to ensure their health is protected.

Our team is here to help so if you have any questions or just fancy a chat please reach out to us at: info@ryanlondon.com

Stay safe,

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